Info

• Often customers will send us message via live chat or Facebook messenger. Most of the time, customer intention are clear within the first few sentence of the message (e.g. How much is.... can i change my appointment etc)
• AI Bot should give information to customers when it is sure, otherwise it will wait for human to answer. Once a human replied, the AI bot will be deactivated
• For a start, we will issue price quotes for iPhone & iPad screen or battery repair. Also send telegram message to CS for potentially urgent requests or potential redo